Although very short, this is an excellent book with good advice for people like me who find it very hard to say no to more assertive and/or aggressive personalities. Well-written, easy to read and understand, it packed a real punch. Dynamite, they say, comes in small packages and this little book proved that old adage! One small complaint is that I would have liked the last chapter "Final Words" to just refresh my memory of the techniques needed to learn how to say NO without feeling guilty or bullied. Contains sound, sensible advice which I feel I can cope with and learn to implement in my life at my own pace.